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Platform Overview

An agentic AI platform built
for the reality of enterprise
complexity.

Most enterprise AI was built for ideal conditions. Netomi was built for real ones. A fully managed agentic AI platform that handles the full complexity of enterprise CX, at the scale and standards the world's largest brands demand.

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Agentic Studio

Agentic Studio.

A single unified platform with no-code controls to easily manage the entire agent development lifecycle.

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Flight Cancellation Agent
Production · All channels
Live
12,847
Conversations today
94.2%
Resolution rate
2m 31s
Avg handle time
Flight cancelled — rebooking confirmed autonomously
PII detected — redacted before response
Refund of $284 issued · Policy check passed
Last updated by Jerry S. · 3 days ago
Total Control, Zero Blind Spots.

Deploy AI agents autonomously or keep a human in the loop.

You decide how much your AI acts on its own. Fully Autonomous or human-in-the-loop, with complete visibility into every AI agent interaction.

Autopilot

Fully Autonomous AI agents

The best support interactions are the ones that get resolved before they reach your human agents. Netomi AI agents effortlessly navigate complexity, anticipate needs before they become requests, and fully resolve every interaction.

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Co-Pilot

Human agents, AI-powered

Every team has a best agent. Most customers never get them. Netomi changes that, working alongside every agent in real time, surfacing the right answer, the right action, and the right next step so your best never clocks out and your newest never fumbles.

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Insights

Agentic
Insights

No blind spots. Complete transparency into every decision your AI agents make, in every interaction, across every communication channel, every time.

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Omnichannel & Multimodal

Every channel. Every format.
One agent.

Customers don't choose a channel for your convenience. Netomi meets them wherever they are and communicates in whatever format is best suited to the moment.

Chat
Voice
Email
SMS
Apple Messages
Social
Search
API
MCP
+ others
Built for Your Stack

Not a rip-and-replace.
A seamless addition.

Netomi connects natively with your agent desks, contact center platforms, LLMs, and business systems. Deploy without disruption. Expand as your stack evolves.

Contact Center & Agent Desks
Salesforce
ServiceNow
Genesys
NICE
Five9
Amazon Connect
LivePerson
Cisco
+ more
Netomi
Models
OpenAI
Anthropic
Google
Nvidia
Netomi
Cohere
+ more
Business Systems
Payments
Orders
Reservations
Identity
Knowledge Bases
Inventory
Loyalty & Rewards
Custom API
+ more
Full Transparency

Your AI is never
a black box.

Transparency isn't a nice-to-have in enterprise AI — it's a requirement. Netomi gives you complete visibility at every level, from aggregate performance to the exact reasoning behind a single agent decision.

01 AI Agent Performance →
02 Customer Experience →
03 Under the Hood →
04 Continuous Optimization →
Every metric that matters, always visible.

Complete visibility into how your AI agents are performing across every dimension. Comprehensive dashboards, custom reports, and 24/7 real-time availability give you everything you need to truly measure impact.

Volumes
Handle Times
Resolution Rates
Trends
Escalation Rates
Abandons
+ more
Assess every interaction through your customer's eyes.

Performance metrics tell you what happened. Customer experience metrics tell you how it landed. Netomi gives you both, across every channel and every interaction.

CSAT
NPS
Open Ended Feedback
Surveys
Sentiment Analysis
Tone
+ more
Every decision traceable. Every action auditable.

Drill into any interaction and see exactly what your AI did and why. Which integrations it used, what knowledge it referenced, which decisions it made, and why. No guessing. No black boxes.

Decision Trace
Tool Call Log
Knowledge References
Escalation Reasoning
Full Audit Trail
AI Agent Reasoning
+ more
Not just what's happening — what to do about it.

Netomi proactively analyzes your interactions to surface actionable recommendations, identifying exactly where your AI can improve and where automation should expand. Not just a dashboard to stare at, but a continuous intelligence layer that tells you what to do next.

Gap Detection
Automation Opportunities
Knowledge Gaps
Improvement Signals
Expansion Recommendations
+ more
Sanctioned & Governed

Zero rogue decisions.
By design.

Every enterprise AI system will eventually face a moment it wasn't trained for. Netomi's governance layer is what stands between that moment and a compliance incident. AI governance modules are embedded directly into the architecture — not bolted on afterward. Your rules run before every action.

Embedded AI Governance Modules
Duty of Care
Protects vulnerable customers and ensures appropriate escalation in sensitive situations.
Prompt Security
Detects and blocks prompt injection attempts, jailbreaks, and adversarial inputs in real time.
Response Validation
Every response is checked against your policies, brand standards, and compliance rules before delivery.
Custom Policy Guardrails
Define your own rules — topic restrictions, escalation logic, PII handling, regulatory requirements — and enforce them automatically.
Certifications & Compliance
SOC 2 TYPE II SOC 2 Type II
GDPR GDPR Compliant
CCPA CCPA Compliant
PDPA PDPA Compliant
HIPAA HIPAA Compliant
27001 ISO 27001
PCI DSS PCI DSS Compliant

See Netomi before your
next peak moment.

Whether it's open enrollment, a product launch, or a service outage — Netomi is built for the moments that break other systems.

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