Agentic Insights
Multilayered visibility and monitoring gives you complete insight across customer experience, AI performance, model evaluation, and agent reasoning, so your AI is never a black box. And with proactive optimization built in, it never stops finding ways to get better.
Comprehensive dashboards, custom reports, and 24/7 real-time visibility across every dimension of AI performance and customer experience. The full picture, at every level of detail you need.
See every conversation end-to-end, enriched with AI-generated metadata: sentiment, tone, actions called, knowledge used, escalations triggered, guardrails hit, customer feedback, and more. Unstructured conversation data becomes queryable, structured insight.
Define the criteria that matter most to your business, run automated evaluations across any combination of prompts and models, and see side-by-side comparisons of how they perform. So you always know how a change will impact the experience before it ever reaches your customers.
| Criteria | Weight | Prompt A / GPT-4o | Prompt B / GPT-4o | Prompt A / Claude 3.5 | |
|---|---|---|---|---|---|
| Response Quality | High | 9.1 | 7.8 | 9.4 | Best |
| Containment | High | 8.8 | 8.9 | 9.1 | |
| Empathy | Med | 7.4 | 7.2 | 8.6 | Best |
| Factuality | High | 9.3 | 8.1 | 9.5 | Best |
| Coherence | Med | 8.7 | 8.5 | 9.0 | |
| Brand Tone | Med | 7.9 | 7.6 | 8.8 | Best |
Full visibility into the reasoning behind every AI agent decision. For every interaction, see exactly how your AI interpreted the request, which knowledge it drew from, which actions it invoked, and how it reasoned its way to a resolution.
Netomi doesn't just tell you how your AI is performing. It tells you how to make it better. An observer AI continuously analyzes every interaction, identifies the highest-impact opportunities for improvement, and surfaces prioritized recommendations.
The best time to see Agentic Insights in action is before you need it most.