Agentic Studio
Netomi gives the people closest to your customers everything they need to build, test, deploy, monitor, and continuously improve AI agents at enterprise scale. One unified platform, no-code controls.
Define your agent's personality, behavior, and boundaries in plain English, then layer in structured controls for every dimension.
Customize your AI agent's tone, personality, and communication style using natural language. Your brand voice, captured precisely.
Fine-tune exactly how your agent communicates — response length, emojis, rich media, interactive UI elements, and more. All through simple controls.
Create business-specific guardrails using plain English. Define what your agent should never do, topics to avoid, policies to follow, and escalation triggers — all without writing code.
Connect every knowledge source and business system your agent needs to truly resolve, not just respond.
Connect your knowledge bases, CMSs, websites, and offline documentation. Netomi ingests and indexes it all, keeping your agent's knowledge current automatically.
Empower your AI agents to act on your customers' behalf. Give them secure access to your business systems so they can retrieve information, update records, and execute tasks.
Layer on business-specific standard operating procedures to guide your agent through complex interactions, step by step, exactly how your team would handle it.
Staging environments, simulation suites, and a model evaluation framework, so you can ship with confidence every time.
Multiple isolated staging environments let you test changes safely before promoting to production, with full parity to your live setup.
Define your own evaluation criteria and automatically run tests across model or prompt variations to see impact before going live.
Simulate real customer interactions in staging to test response accuracy, agent reasoning, and guardrail behavior across any scenario you define.
Deep visibility into AI agent reasoning, decision chains, knowledge retrieved, and chain-of-thought, so you can validate behavior and understand exactly why an agent responded the way it did.
Every conversation, every decision, every metric, surfaced and structured so you can understand performance and act on it.
Comprehensive dashboards with real-time agent performance, CX metrics, trend analysis, and custom reports, available 24/7 across every channel and deployment.
See every conversation end-to-end, enriched with AI-generated metadata: sentiment, tone, actions called, knowledge used, escalations triggered, guardrails hit, and customer feedback. Unstructured conversation data becomes queryable structured insight.
An observer AI continuously monitors every interaction your agents have with customers, analyzes patterns across the full conversation corpus, and surfaces prioritized opportunities for improvement so you always know where to focus to create the most impact.
Whether it's open enrollment, a product launch, or a service outage. Netomi is built for the moments that break other systems.