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Autopilot

The best support interactions are the ones that never reach your team.

Netomi AI agents effortlessly navigate complexity, anticipate needs before they become requests, and fully resolve every interaction.

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How It Works

Built to know.
Empowered to act.

Netomi AI agents reason, decide, and act. Knowledge Agents retrieve and synthesize accurate answers from any source. Action Agents orchestrate complex transactions across your business systems, completing resolutions end to end without human intervention.

Every answer. Any source.

Salesforce CRM SharePoint CMS Policy docs PDF AGENT REQUEST RESPONSE 13 sources indexed Auto-sync enabled

No matter where your enterprise knowledge lives, Knowledge Agents find it. From knowledge bases and CMS platforms to websites, PDFs, and internal documentation, they pull from every approved source simultaneously, synthesizing it into a single accurate, brand-aligned response. No gaps, no contradictions, just the right answer.

Not just answers. Actions.

REQUEST ACTION AGENT CRM UPDATED Orders PLACED Billing BILLED 9 systems connected 12 actions deployed

Action Agents don't just answer. They act. Through deep integration with your existing business systems, however complex or fragmented your tech stack, they orchestrate multi-step transactions across multiple systems simultaneously, retrieving what they need, executing what's required, and completing the full resolution on your customer's behalf.

Omnichannel

Every channel your
customers use.

Netomi Autopilot deploys across every communication channel your customers use, with consistent behavior and brand-aligned responses across all of them. One AI agent, everywhere your customers are.

Web Chat
In-App Chat
Voice
Email
SMS
Social
MCP
API / Headless
Escalation

Autonomous by default.
Human when it matters.

Autonomous doesn't mean isolated. When an interaction calls for a human touch, Netomi hands off seamlessly, with full context, conversation history, and sentiment data passed directly to the agent. No starting over. No dropped threads. Just a warm, informed handoff that picks up exactly where the AI left off.

01

Prescriptive Escalation

Define exactly when escalation occurs based on your business rules. Topic type, issue complexity, authentication status, customer tier — any combination of conditions you define.

02

Sentiment-Based Escalation

Netomi reads the room. When a customer signals frustration, distress, or urgency, the AI detects it in real time and routes to a human agent before the situation escalates further.

03

Persona-Based Escalation

Personalized escalation based on who the customer is. VIP customers, high-value accounts, or specific customer segments can be automatically prioritized for specialized human support.

See how Co-Pilot powers your human agents →
Agentic Insights

Your AI is never
a black box.

Every decision your agents make is fully visible and auditable. See exactly what your AI did and why it did it across every single interaction.

See full visibility and reporting →

See Netomi before your
next peak moment.

The best time to see Autopilot in action is before your customers need it most.

Request a Demo See the full platform →