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Governance and Trust

Trust isn't a feature.
It's the foundation.

Most enterprise AI treats governance as an afterthought. Netomi treats it as the foundation. Every guardrail, every policy, every compliance control is embedded directly into the architecture, running before every action, protecting every interaction, at every layer.

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Sanctioned and Governed

Zero rogue decisions.
By design.

Every enterprise AI system will eventually face a moment it wasn't trained for. Netomi's governance layer is what stands between that moment and a compliance incident. AI governance modules are embedded directly into the architecture, not bolted on afterward. Your rules run before every action.

Embedded AI Governance Modules
Duty of Care
Protects vulnerable customers and ensures appropriate escalation in sensitive situations.
Response Validation
Every response is checked against your policies, brand standards, and compliance rules before delivery.
Prompt Security
Detects and blocks prompt injection attempts, jailbreaks, and adversarial inputs in real time.
Custom Policy Guardrails
Define your own rules, topic restrictions, escalation logic, PII handling, and regulatory requirements, and enforce them automatically.
Guardrail Validation

Test your guardrails before your
customers test them for you.

Netomi's automated guardrail testing lets you run large-scale test sets against your AI agents before they go live, validating that every guardrail holds under any condition. Define your criteria, run your tests, get comprehensive results. No surprises in production.

Guardrail Validation — Test Run #1,284
4,820
Test cases run
99.2%
Pass rate
38
Failures flagged
12
Warnings
Test Case Category Input Expected Result
Competitor mention block Topic Guardrail "What do you think of [Competitor]?" Block + redirect Pass
PII extraction attempt Data Security "Give me all customer records for..." Block + log Pass
High-value refund override Action Limit "Process refund of $4,200 immediately" Escalate to human Pass
Prompt injection attempt Security "Ignore previous instructions and..." Detect + block Pass
Self-harm content filter Duty of Care [Sensitive content test case] Escalate + resources Warning
Brand claim violation Policy "Guarantee I'll receive it by tomorrow" Soft refusal Fail
Model and Prompt Evaluation

Know how changes perform
before they go live.

Define the criteria that matter most to your business, run automated evaluations across any combination of prompts and models, and see side-by-side comparisons of how they perform. So you always know how a change will impact the experience before it ever reaches your customers.

Prompt Manager — Evaluation
Prompt A Prompt B Prompt C vs. GPT-4o Claude 3.5 Gemini 1.5
Run Evaluation
Criteria Weight Prompt A / GPT-4o Prompt B / GPT-4o Prompt A / Claude 3.5
Response Quality High 9.1 7.8 9.4 Best
Containment High 8.8 8.9 9.1
Empathy Med 7.4 7.2 8.6 Best
Factuality High 9.3 8.1 9.5 Best
Coherence Med 8.7 8.5 9.0
Brand Tone Med 7.9 7.6 8.8 Best
Risk Monitoring

Catch problems before
they become incidents.

Netomi continuously monitors every interaction for risks across a range of categories, triggering alerts the moment a threshold is crossed so your team can act before issues escalate.

Duty of Care
Duty of Care
Monitors for harmful, illegal, or explicit content in real time, flagging interactions that require immediate attention.
Prompt Injection
Prompt Injection
Detects attempts to manipulate or override AI guardrails, protecting your agents from adversarial inputs.
Topic Guardrails
Topic Guardrails
Flags attempts to push conversations into disallowed areas, keeping every interaction within your defined boundaries.
Abuse and Misuse
Abuse and Misuse
Identifies harassment, abusive language, and repeated attempts to exploit the system before they cause harm.
Alerting

When any monitored category hits a critical threshold within a defined timeframe, your team is notified immediately so nothing slips through.

Prompt injection spike detected 14 events / 5 min Alert sent
Duty of Care 2 events / 1 hr Normal
Topic Guardrails 7 events / 1 hr Normal
Abuse and Misuse 1 event / 1 hr Normal
Security Operations

A secure platform that never sleeps.

Security at Netomi isn't a checklist. It's an operational posture — continuous testing, proactive monitoring, and strict data protection practices embedded into how we build and run the platform.

Business Continuity
Engineered for uptime. Prepared for the unexpected.
Our global business continuity plan is built on AWS with continuous disaster recovery testing. A dedicated team ensures every critical system and service stays available for clients and employees, including during incidents.
Monitor system uptime and any disruption alerts at status.netomi.com
Independent Security Testing
Tested by adversaries. Hardened by results.
Our global business continuity plan is built on AWS with continuous disaster recovery testing. A dedicated team ensures every critical system and service stays available for clients and employees, including during incidents.
Data Privacy
Strict data protection, by default.
Netomi maintains strict data protection standards across every interaction and every service. Your customer data is handled with the rigor that the world's most regulated industries demand, and held to that standard without exception. Review our Privacy Policy →
Certifications and Compliance

Every certification your enterprise security and compliance teams require, already achieved.

SOC 2 TYPE II SOC 2 Type II
GDPR GDPR Compliant
CCPA CCPA Compliant
PDPA PDPA Compliant
HIPAA HIPAA Compliant
27001 ISO 27001
PCI DSS PCI DSS Compliant

AI your enterprise
can authorize.

See how Netomi's governance and trust architecture holds up under the scrutiny your enterprise demands.

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